Frequently Asked Questions

Q: Do you ship internationally?

We ship to the United States and Canada with fully tracked delivery. Canadian orders may be subject to import duties or taxes, which are the recipient’s responsibility.

Everything you need to know about authenticity, shipping, payments and returns. Can’t find your answer? We’re a message away.

Authenticity & Condition

Are all your items authentic?

Yes. Every handbag, watch and piece of jewelry is examined and authenticated by our trained in-house specialists before it is offered. Every item is covered by our Authenticity Guarantee.

What condition are your items in?

Every piece is pre-owned and individually inspected and graded, with photos of the actual item you’ll receive. Learn more in our Condition Guide.

How are items priced?

Pricing reflects current market value, the item’s condition, rarity and completeness — each piece is authenticated and curated by our team.

Orders & Shipping

How does shipping work?

Orders ship fully tracked within 3–7 business days, and most US orders arrive within 7–14 business days. US shipping is free on orders of $500 or more and $14.95 on orders under $500. You can add optional Shipping Protection at checkout for extra coverage in transit.

Do you ship internationally?

Yes — we ship worldwide with tracked, priority shipping. Any import duties or taxes are set by your country and are the recipient’s responsibility.

How do I track my order?

You’ll receive a shipping confirmation email with tracking as soon as your order ships, and you can view status anytime in your account.

Payments

What payment methods do you accept?

All major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal and more.

Returns & Support

What is your return policy?

If something isn’t right, we’re here to help. Review our Return Policy for full details and timeframes.

How can I cancel my order?

Your order may be eligible for cancellation before it has been processed or shipped. Please email our team at contact@tresorprive.com to check whether your order qualifies. If you wish to cancel one or more items from a multi-item order, the entire order must be cancelled — we are unable to cancel individual items within an order — though eligible pieces may be repurchased if still available. Please note a cancellation fee applies: 10% of the order value, with a $20 minimum. Final-sale items are not eligible for cancellation.

How do I contact you?

Reach our team any time via our Contact page — we typically reply within one business day.