Refund policy
Effective March 2026
At Trésor Privé, every piece in our inventory is carefully curated and authenticated. We want you to shop with confidence, and our return policy is designed to be fair and transparent.
Return Eligibility Returns must be requested within 3 days of the delivery date by emailing contact@tresorprive.com. To be eligible for return, items must meet the following conditions:
- Item must be in the same condition as received, with all original accessories included (dust bag, box, lock, keys, authenticity cards, etc.)
- Original Trésor Privé tag must remain attached and unremoved
- Item must not show any signs of use, wear, or alteration after receipt
The following are not eligible for return: international orders, jewelry, and items marked as final sale.
Refunds All approved returns are issued as store credit only. Original shipping charges and Shipping Protection fees are non-refundable.
Restocking Fees All returns are subject to the following restocking fees:
- Items under $500: $25
- Items $500–$5,000: $50
- Items over $5,000: $100
- Orders cancelled before shipment: 10% cancellation fee ($20 minimum)
Return Shipping The buyer is responsible for return shipping costs. We strongly recommend insuring your return shipment for the full purchase value. Trésor Privé is not responsible for lost or damaged return packages.
Return Process Email contact@tresorprive.com within 3 days of delivery with your order number and reason for return. Our team will review and respond within 2 business days. Unauthorized returns will not be accepted.
Store Credit Once your return is received and inspected, store credit will be issued within 10 business days.
Pre-Owned Items All Trésor Privé inventory consists of pre-owned luxury pieces. We provide detailed photos and condition notes for every item. Flaws visible in product photography or noted in the condition notes are considered disclosed. If you believe you received an inauthentic or significantly misrepresented item, contact us within 3 days of delivery and we will resolve it promptly.
Authenticity Guarantee Every item sold by Trésor Privé has been reviewed for authenticity before it is offered for sale. We stand behind what we sell.
Order Cancellations. Your order may be eligible for cancellation before it has been processed or shipped. Please contact our team at contact@tresorprive.com to confirm whether your order qualifies. For multi-item orders, the entire order must be cancelled — we are unable to cancel individual items within an order — though eligible pieces may be repurchased if still available. A cancellation fee applies: 10% of the order value, with a $20 minimum. Final-sale items are not eligible for cancellation.